1- Shut off your device immediately by holding the power button for 40 seconds and don’t try to turn it on again for at least 24 hours.
2- Remove the AC power adapter immediately and don’t connect it again for at least 24 hours. Water and electricity don’t mix.
3- Don’t try to turn your device on.
4- Don’t put your device upside down, you will move the liquid from one an area to another by putting it upside down.
5- Use a dry towel where liquid can be seen.
6- Hoover the top case of the mac where the keyboard is located, remember to keep little distance between the hoover tube and the keycaps and don’t use a hair dryer.
7- Bring it to your local NiwTech now.
Do not try to turn your device on until it is completely dry.
Do not try to shake the liquid out, this will only spread the liquid around the device.
Do not use a hair dryer to dry the device, this will damage sensitive components and melt rubbers or plastics.
Once your device is received, our technicians will diagnose your device to find out what is wrong with it.
We use the best diagnostic tools to determine which hardware component might be at fault or causing the problem and find system failures.
Our technicians will send you a quote for what needs to be repaired or replaced. It’s up to you if you go ahead.
We stock 90% of essential repair parts, but If we need to order a part that we don’t have in stock, we usually receive these in 1 – 3 working days.
Repair parts are fitted the same day if we have them in stock, or the day that the replacement part arrives.
Once your device is repaired, we run our rigorous post-repair testing processes and clean your machine. It’s then ready to collect or send back to you.
All our repairs include one year warranty. This is how highly we value the quality of our repairs.