Don’t let where you live get in the way of accessing the highest quality computer repairs possible.
We are now offering a UK wide, mail-in repair service to help you to get your device repaired by technicians with the highest standards using the finest quality parts and the best part? We will courier your device back using a fully insured, next-day service, to ensure security and your peace of mind.
All repairs will be carried out the same day your device is received by us and we will post your device back to you the next working day via UPS insured delivery.
Unlike many other High-Street Repair shops the cost quoted is what you will pay. All prices include parts, labour, return postage, 12 months warranty and if your device requires repair work to the frame.
We operate a lot of our business through mail-in repairs because it provides so many of our clients the opportunity and ease to access our high quality, reputable repair service. We have streamlined our mail-in repair service to ensure that it is as efficient as possible so that you won’t have to be without your device for an unreasonable amount of time.
NiwTech Repair Centre is a marvel in its own right, kitted out with all the latest tools and equipment needed to repair your device to the highest possible standard. We ensure that we maintain a full range of stock for all components of all makes and models of devices.
1- Fill in the form at the bottom of this page to organise your repair and begin the process.
2- One of tech team will contact you to review your device situation and the available repair options.
3- Once both you and one of our tech team have agreed the advised service, you will receive an email confirming the acceptance of the repair service along with the repair fixed price, which includes free return by UPS. Do not send your device without confirmation of the acceptance for the repair service by NiwTech.
4- Start packing your device with the provided Packaging Instruction > and send it to us by UPS, drop it off at a UPS drop-off point near you. Find Ups drop-off point >, information on how to do this will be included in your acceptance of service email. You are responsible for sending the fees and securely packing your device. Please do not send any cases, boxes or accessories to us and don’t send your device without NiwTech acceptance of the service.
5- Once we have received your device you will receive a confirmation from UPS and from us.
6- We will carry out a documented (Video & pictures) inspection before we start the repair service to confirm the condition and the situation of your device. If your device matches the confirmed service, as agreed, we will start the repair service.
In case the device doesn’t match the agreed service, we will not carry out any repair service until we can contact you to discuss the situation and the condition of your device.
7- We will start the repair service as agreed.
8- We will test your device after the repair service to ensure your device is working as good as new.
9- Once the repair is completed you will receive an online invoice for the agreed amount by email and you can pay by secure card payment or by bank transfer, price includes return postage to you via UPS insured delivery.
10- Once we have received the full payment, we will send your device back for free by UPS insured and tracked service and you will receive a confirmation email with the details of this.
11- One of our tech team will follow up with you regarding the repair service to confirm your satisfaction for the repair service.
12- All our repair services include 1 year warranty.
13- You must keep all records for this repair service for at least 2 years. As we do the same.
Once your device is received, our technicians will diagnose your device to find out what is wrong with it.
We use the best diagnostic tools to determine which hardware component might be at fault or causing the problem and find system failures.
Our technicians will send you a quote for what needs to be repaired or replaced. It’s up to you if you go ahead.
We stock 90% of essential repair parts, but If we need to order a part that we don’t have in stock, we usually receive these in 1 – 3 working days.
Repair parts are fitted the same day if we have them in stock, or the day that the replacement part arrives.
Once your device is repaired, we run our rigorous post-repair testing processes and clean your machine. It’s then ready to collect or send back to you.
All our repairs include one year warranty. This is how highly we value the quality of our repairs.